QASR AL WATAN

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A Brief Overview

More than a palace, Qasr Al Watan is a one-of-a-kind testament to the UAE’s people and leaders’ spirit. The Palace extends an invitation to the rest of the globe to learn about our culture, knowledge, and inspirational journey. Qasr Al Watan is more than a palace; it is an enlightening interactive trip through time that unveils and comments on governance, wisdom, and craftsmanship in a contemporary context.

Inclusions

  • ENTRY TICKET ONLY

Exclusions

  • FOOD AND TRANSPORT

Rules and Regulations

    • Acceptance of these terms and conditions is required for access to Qasr Al Watan for the safety and enjoyment of our guests. You are presumed to accept these terms and conditions by purchasing a product and/or entering Qasr Al Watan.
    • There are two types of tickets: one for adults and one for children. The Qasr Al Watan Ticket allows you to visit certain palace zones, exhibitions, and other public areas.
    • This ticket also includes admission to the ‘Palace in Motion’ show if it takes place on your visit.
    • Your ticket is unique to you and should not be shared with anyone else.
    • The ticket does not cover special events that require a separate admission fee.
    • Your Qasr Al Watan Ticket only allows you to enter the Palace once.
    • If you leave the palace building, you will not return.
    • Your Palace in Motion Ticket only allows you to enter once.
    • If you leave the premises of Qasr Al Watan, you will not be able to return.
    • Tickets should be kept and shown upon demand for inspection. Children under the age of 11 must be accompanied by an adult at least 18 years old and have a valid ticket.
    • Optional Tours You can add a tour to your Qasr Al Watan Ticket as an ‘add-on.’ Tours are only valid when purchased with a Qasr Al Watan Ticket, which must be used on the same day. Children under the age of three are admitted free to Qasr Al Watan; junior tickets are applicable for guests aged four to seventeen; proof of age may be requested in the form of a government-issued picture ID.
    • You will not buy a tour if you have purchased a Palace in Motion Ticket. The availability of all tours is subject to change.
    • Original official government-issued identification will be required as a deposit, which will be repaid once the equipment is returned.
    • It would help if you looked after the equipment while it is in your possession; you will be held liable for any loss or damage to the equipment caused by your intentional or negligent acts or omissions.
    • The tour will last about 80 minutes.
    • When making a reservation, you must choose a tour time; once you’ve made a reservation, you can’t change it.
    • You should arrive at the Visitor Center 10 minutes before your tour appointment.
    • Private: You pay a single flat charge for a private tour for your group. You will lose your entitlement and will not be entitled to a refund if you miss your trip or arrive more than 5 minutes late. The tour will last about 80 minutes.
    • VAT is included in all pricing. Our systems will check the validity of each ticket or product; duplicates or copies of physical tickets, e-tickets, or online products will not be allowed.
    • All of the products have a date on them. You will not be able to change the date of your visit after you have purchased your product (or the time of your tour).
    • Purchases purchased fraudulently or from an unauthorized third party are void, so please only buy from reliable sources. The validity of every ticket or product will be checked in our systems, and duplicates or copies of physical tickets, e-tickets, or online products will not be allowed.
    • Because Qasr Al Watan will continue to serve as an official governmental venue, sudden public closures may occur with little or no notice.
    • We will make every effort to warn guests ahead of time of closures, however this may not always be possible.
    • If your ticket and/or add-on are canceled, you will have the choice of rescheduling your visit or receiving a refund for the cost of your ticket and/or add-on.
    • Please note that we will not reimburse associated expenses such as travel and lodging, so please double-check that Qasr Al Watan is open before traveling.
    • As a condition of purchasing a ticket or add-on, you agree to abide by this policy. Suppose you buy products on behalf of other visitors (for example, group bookings). In that case, you accept these terms and conditions on their behalf. You are responsible for ensuring that everyone in the group follows them.
    • Suppose you are an adult in Qasr Al Watan overseeing minor children. In that case, you accept these terms and conditions on their behalf.
    • It is void if you resale a product without our clear written approval. You agree that the products are exclusive to you and your party only and will not be resold or transferred by purchasing a product.
    • Guests are not permitted to share products.
    • Qasr Al Watan’s usual operating hours are listed on our website.
    • Hours of operation are subject to change.
    • Within Qasr Al Watan, we do not allow the following: (Any food required for medical needs, medically–indicated nutritional supplements, and baby food/baby formula is exceptions.)
    • Fighting or using obscene language Smoking in places that aren’t marked as smoking zones irrational behavior Intoxication Jumping the line BBQs Weapons of any type, as well as potentially harmful materials like glass or items with sharp edges Coolers, suitcases, and wheeled bags Clothing that identifies the wearer as emergency personnel but contains objectionable language or content Animals (except service animals in exceptional cases that we will determine)
    • Segways are two-wheeled, self-balancing electric vehicles.
    • Bikes, remote control drones, toys, scooters, inline skates, skateboards, or shoes with built-in wheels are examples of leisure gadgets.
    • The act of selling or displaying products or services for sale.
    • Any commercial photography, videotaping, or recording without our explicit permission is prohibited.
    • Unlawful or immoral conduct For whatever reason, we have the right to refuse admission.
    • Suppose guests do not comply with these terms and conditions or any other applicable rules, regulations, or instructions. We reserve the right to withdraw them from Qasr Al Watan without a refund in any case.
    • This is without prejudice to any claim we may have against you or that may arise from your acts.
    • Please read all safety notices and follow our personnel’s instructions at all times.
    • Your attire and look must be appropriate for Qasr Al Watan and consistent with the UAE’s culture and values. It would be helpful if you kept an eye on the children in your care and set up a meeting spot if you became separated.
    • Smoking (including electronic cigarettes) is prohibited inside the Qasr Al Watan buildings.
    • You may only smoke outside in authorized places.
    • Our guests’ safety and security are of the utmost importance to us. By entering Qasr Al Watan, you agree to have your things searched, screened, and/or subjected to security procedures.
    • In Qasr Al Watan, you must not leave your goods unattended.
    • You acknowledge that you have a responsibility to take reasonable precautions to protect yourself, taking into account any medical issues you may have. Qasr Al Watan is used at your own risk.
    • While visiting Qasr Al Watan, we will not be held responsible for any loss, injury, or damage.
    • To the utmost extent permissible by UAE law, you confirm that we are not liable for any loss, injury, or damage you or your property may suffer, and you waive all claims against us in this regard. WARNING: Some zones have intense lighting that flashes or strobes.
    • These zones should be avoided if you are sensitive to these symptoms or have a history of photosensitive epilepsy. The Palace in Motion Show/ The Palace in Motion Show is held every day at 7.45 p.m.
    • Because space is limited, please arrive early to minimize disappointment.
    • Please note that the Palace in Motion show will not be performed during Ramadan and other Islamic festivals; the exact dates are dependent on moon sightings.
    • It may also be necessary for us to cancel the show for other reasons on rare instances.
    • Because the Palace in Motion show is not guaranteed to be available for Qasr Al Watan Ticket holders, no refunds or compensation will be granted to visitors who purchased a Qasr Al Watan Ticket when the Palace in Motion event is not available.
    • Suppose we cancel the event after you have purchased a Palace in Motion Ticket. In that case, we will give you the choice of rescheduling your visit or refunding the ticket fee you paid (no other expenses will be payable).
    • There will be no return if you have purchased a Qasr Al Watan Ticket. Unavailability and Closures During your stay, certain zones, locations, attractions, exhibitions, shows, or stores may be unavailable.
    • Although we will make reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability, or compensation, to change the operating hours of the Qasr Al Watan or attraction, temporarily close any area of Qasr Al Watan, limit the number of people who have access to Qasr Al Watan, and/or suspend or cancel any attraction or entertainment program if we believe the circumstances require it.
    • It would help if you kept an eye on the website, and we cannot promise that it will keep you up to date on all changes that may affect your visit.
    • Please keep in mind that not all portions of Qasr Al Watan are accessible to the general public.
    • During special events or private bookings, you may not be able to visit Qasr Al Watan or particular portions of Qasr Al Watan. Parking We provide parking spaces exclusively for our guests.
    • Vehicles are not permitted to be left overnight. Cars are parked at the risk of the owner.
    • CCTV monitors photography and filming at Qasr Al Watan.
    • We have the right to prohibit photographing or videotaping and confiscate any material that is deemed inappropriate.
    • In Qasr Al Watan, we may film, record, or photograph public areas.
    • You acknowledge that copyright in these materials belongs to the authorized party or us as applicable. The official party or we may use, broadcast, and exploit such photos in perpetuity in any manner in any format whatsoever by purchasing a ticket.
    • Liability You acknowledge that you have a responsibility to take reasonable precautions to protect yourself, taking into account any medical issues you may have. You enter Qasr Al Watan and utilize it at your own risk.
    • We will not be held liable for any loss, injury, or damage incurred while visiting Qasr Al Watan.
    • You agree that we (Desert Safari DXB, Qasr Al Watan, our affiliates, owners, sponsors, lessors, licensors, staff agents, or representatives) are not liable for any loss, injury, or damage you or your property may suffer. You waive any claims against us to the fullest extent permitted by UAE law.
      The amount of our liability to you is limited to the cost of the admission ticket. Indirect, exceptional, or consequential losses are not covered.
    • We do not impose any limitations on our liability for death or personal damage resulting from our negligence. We are not responsible for any lodging, travel, or other fees you may incur in the case of an unplanned shutdown or partial closure.
    • We suggest that you check for changes frequently. Jurisdiction and Governing Law Your use of Qasr Al Watan is governed by the laws of the United
    • Arab Emirates, as they apply in the Emirate of Abu Dhabi.
    • You agree to submit to Abu Dhabi’s courts’ sole and exclusive jurisdiction.
    • This ticket is non-transferable and non-refundable.
    • This ticket is non-refundable and non-exchangeable.
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